Last updated: 13 August 2026
This policy explains how The Old Church Ayrshire uses and protects personal information provided through this website, by email or in connection with an enquiry or booking.
The Old Church Ayrshire provides short-term accommodation and related guest services. You can contact us at theoldchurchayrshire@gmail.com or by telephone on 07710 075422.
We may collect your name, email address, telephone number, preferred dates, number of guests, details of your plans and any other information you include in an enquiry. If a booking proceeds, we may also collect the information needed to administer the booking, payments and guest stay. Our website may collect limited technical information, such as IP address, browser type and cookie or analytics data.
We use personal information to respond to enquiries, check availability, prepare and manage bookings, communicate about a stay, provide guest services, keep financial and business records, protect the website and improve our services.
We process enquiry information to take steps at your request before entering into a contract. We process booking information to perform our contract with you. We may also process information to meet legal obligations and for our legitimate interests in operating, securing and improving the business. Where consent is required, including for non-essential cookies, you may withdraw it at any time.
We do not sell personal information. We may share it only when necessary with service providers supporting our website, forms, email, payments or booking administration; professional advisers; and public authorities where required by law. Some providers may process information outside the UK using appropriate legal safeguards.
We keep information only for as long as necessary for the purpose collected. Enquiry records are normally kept for up to two years after the last contact. Booking and accounting records may generally be retained for up to six years to meet legal, tax and business requirements.
Depending on the circumstances, you may ask to access, correct, erase, restrict or transfer your personal information, or object to its use. You can also withdraw consent where processing relies on consent. Contact us using the email address above. You also have the right to complain to the Information Commissioner’s Office.
The website may use essential cookies needed for it to function. Where non-essential analytics or similar cookies are used, they should be activated only after the appropriate consent has been obtained.
We may update this policy when our services, suppliers or legal obligations change. The latest version will be published on this page.